Creative is seeking a Desktop Support Manager responsible for managing and leading a high-performance team in a dynamic environment. The ideal candidate should have management experience, a strong technical skillset, exceptional client service skills and enjoy mentoring a team.
- Bachelor’s degree in IT or related field - 5+ years demonstrating strong technical skills supporting end users - 3+ years in a leadership capacity (Team Lead, Supervisor, or Manager) - Experience using Professional Services Automation (PSA) tools or ticketing platforms such as ConnectWise, Autotask, ServiceNow, etc. - Possess and demonstrate excellent interpersonal/communication skills
This is an 80% management and 20% hands-on supervisory role where you will be responsible for the support of automation technologies and managing a team of support engineers in a 24x7 high-volume environment.